|Routine GP Appointments |
Can be booked up to one week in advance, sometimes further depending on availability. Please note, during busy periods you may be offered an appointment with an alternative Doctor rather than your usual GP. If you have been asked to book a follow-up appointment, please phone the surgery the week before.
|Improved Access Appointments|
Additional Appointments available to book daily or several days ahead by our reception team for minor illnesses NOT on-going problems/conditions.
These appointments are frequently available here at Stoke Road, Cleevelands, Winchcombe, Sixways and Leckhampton Surgeries. Other surgeries may be offered depending on availability.
|Practice Nurse Appointments|
These can be booked up to 4 weeks in advance and are used for: Cervical smears, Pill checks and specialist Injections. The Practice Nurses also run Specialist clinics for managing long-term conditions (see Clinics & Services for more information).
|GP Telephone Appointments (TELCONS) |
These can be booked up to a maximum of 2 weeks in advance and can be used if your problem/query can be dealt with over the phone eg. discussing results or medication reviews. We can give you an approximate time when the Doctor will phone, so please leave several phone numbers if necessary.
|Morning Triage (08:30-12:00)|
This clinic is run by the morning Duty Doctor. This is for problems that need IMMEDIATE treatment on the same day. Housebound patients unable to attend surgery, requesting a visit, are asked to phone the surgery (01242 672007) before 10:30am if possible. Please tell the receptionist (briefly) the nature of the problem so that the Doctor can call you back in order to provide appropriate advice, an appointment or a home visit.
|Afternoon Triage (12:00-18:30) |
This clinic is run by the afternoon Duty Doctor. Patients are asked to phone the surgery (01242 672007) and ask to be added to the afternoon triage list, if their problem CANNOT wait until the following morning.
- Please note if you no longer need your appointment, please let us know as soon as possible so that it can be offered to someone else.
- Please do not book appointments "just in case". We had a significant number of last minute cancellations and people forgetting their appointments, this is why we now only book Doctor appointments up to seven days in advance.
Surgeries Running Late
Each GP appointment is for 10 minutes. Sometimes the doctor will have to spend longer with a patient for a difficult problem and occasionally the doctor will be called out of surgery for an emergency. In these situations it is inevitable that the surgery will run late and we will let you know if the expected waiting time is more than 30 minutes. Please help us to run on time wherever possible by booking one appointment for one person for one problem. If you need another member of your family to be seen, or have several problems which need to be dealt with, please make separate appointments.
This is also true for our Practice Nurses. We pre-book a number of nurse appointments in every surgery but the Nurses also have to deal with problems which arise on the day such as helping with urgent ECGs, assisting Doctors or sending patients in to hospital for emergency care.