We make every effort to give the best service possible to everyone who attends our practice.

If you wish to make a formal complaint please put your grievance in writing to our practice manager and he will arrange for your concerns to be addressed appropriately or please complete our online form.

You have the right to raise your complaint with the NHS England National Call Centre if you would prefer not to raise it directly with the practice. Contact details for the Call Centre are:

PO Box 16738,
Redditch, B97 9PT
Tel: 0300 311 22 33 (Mon-Fri, 08:00 to 18:00, excluding Bank Holidays.

If the practice nor the Call Centre are able to fully resolve any issues you have, you can take your complaint to the NHS Ombudsman.

The Patient Advisory and Liaison Service (PALS) can help you with making your complaint. They can be contacted on Freephone 08000 151 548, on Land line 01452 566 698 or by e-mail at glccg.pals@nhs.net.

Other organisations which can help with your complaint include; The Independent Complaints Advocacy Service (ICAS), the Citizens Advice Bureaux and the Care Quality Commission (CQC). We continually strive to develop our service. Any helpful suggestions would be very much appreciated and a suggestion box is located in our reception area at the surgery.