We have taken the decision to stop offering the on-line booking of appointments while the country is dealing with Coronavirus as we need to check that anyone booking an appointment at our surgery is not at risk of having the virus.

Routine GP Appointments

These can be booked up to one week in advance, sometimes further depending on availability. Please note, during busy periods you may be offered an appointment with an alternative Doctor rather than your usual GP. If you have been asked to book a follow-up appointment, please phone the surgery the week before

Improved Access Appointments

These are additional appointments, which are available to book daily or several days ahead by our reception team. They are for minor illnesses, not on-going problems/conditions. They are frequently available here at Stoke Road and also at Cleevelands, Winchcombe, Sixways and Leckhampton Surgeries. Other surgeries may be offered depending on availability.

Practice Nurse Appointments

These can be booked up to 4 weeks in advance and are used for: Cervical smears, Pill checks and specialist Injections. The Practice Nurses also run Specialist clinics for managing long-term conditions. Please visit our Clinics and Services page for more information.

GP Telephone Appointments

These can be booked up to a maximum of two weeks in advance and can be used if your problem/query can be dealt with over the phone. For example discussing results or medication reviews. We can give you an approximate time when the Doctor will phone, so please leave several phone numbers if necessary.

Morning Triage – 08:30 – 12:00

This clinic is run by the morning Duty Doctor. This is for problems that need immediate treatment on the same day. Housebound patients unable to attend surgery requesting a visit are asked to phone the surgery on 01242 672 007 before 10:30 if possible. Please tell the receptionist the nature of the problem so that the Doctor can call you back in order to provide appropriate advice, an appointment or a home visit.

Afternoon Triage – 12:00 – 18:30

This clinic is run by the afternoon Duty Doctor. Patients are asked to phone the surgery on 01242 672 007 and ask to be added to the afternoon triage list, if their problem cannot wait until the following morning.

Surgeries Running Late

Each GP appointment is for 10 minutes. Sometimes the doctor will have to spend longer with a patient for a difficult problem and occasionally the doctor will be called out of surgery for an emergency. In these situations it is inevitable that the surgery will run late and we will let you know if the expected waiting time is more than 30 minutes. Please help us to run on time wherever possible by booking one appointment for one person for one problem. If you need another member of your family to be seen, or have several problems which need to be dealt with, please make separate appointments.

This is also true for our Practice Nurses. We pre-book a number of nurse appointments in every surgery but the Nurses also have to deal with problems which arise on the day such as helping with urgent ECGs, assisting Doctors or sending patients in to hospital for emergency care.

Cancel Appointments

Please do not book appointments ‘just in case’. We have a significant number of last minute cancellations and people forgetting their appointments. This is why we only book GP appointments up to seven days in advance.

Please let us know if you need to cancel an appointment using our online form.