Established in 1948 and serving a semi rural population of nearly 11,000 patients in Bishop’s Cleeve and surrounding villages. We pride ourselves in providing excellent care for the whole family. We are a forward thinking practice offering online appointment booking and prescription requests, appointment reminders via text and early/late appointments.
We are a training practice for GPs and nurses of the future, keeping up to date with modern medicine. All our registered patients have a named GP, who is accountable for their overall care. Many of the doctors have a special interest offering additional skills in dermatology, cardiology, women’s health, diabetes and gastroenterology. We also have a dedicated team of nurses, receptionists and admin staff.
Our mission statement
Sustainability
SRS aims to deliver the highest quality of healthcare that we can, in a sustainable manner. We provide care, which is safe, sustainable, and compassionate. We promote health during each consultation, look after our team, and we consider the environment as part of our practice!
Teamwork
Our teams are made up of clinical and non clinical staff. We are supportive of one another and value working together. We get to know each other by sharing breaks together which is an important part of our work culture. By integrating our roles, we can recognise individual strengths and qualities to provide high quality healthcare for our patients.
Opportunity
We are a teaching and learning practice, and recognise that we can all learn from one another, regardless of our roles. We welcome nursing and medical students, GP registrars, and other professionals, where we have capacity to teach them and we actively encourage all staff to share things they have learned.
Kindness
We are kind to our patients. We recognise that to look after our patients we also need to look after each other, and ourselves. We get to know our teams, to enable us to identify when someone is struggling and may need extra support.
Engagement
We engage with our community by welcoming feedback and ideas on how we can improve our services, develop our workforce, and contribute to our community. This feedback may come from anyone connected to the practice be that staff, patients, community groups, professional organisations, or other sources. We seek feedback from staff and service users on a regular basis and all feedback is reviewed and discussed.
Recognition
We recognise that people come to us anxious, and upset, or with unrealistic expectations, and this can sometimes be difficult to manage. We treat everyone with compassion and understanding. However, we will not tolerate abuse or violence. Where patient behaviour is unkind or aggressive, but falls short of violence or abuse, we try to make them aware of the impact their behaviour has on our team, to enable us all to work together to help them.
Optimism
We accept that nothing and nobody is perfect, and that perfection is the enemy of good enough. We do our best. We come to work expecting to laugh at some point every day, because laughing fosters team spirit and improves morale. We will never laugh at anyone, but we will laugh with anyone.
Adaptive
We tailor many of our services to meet the needs of our patients. We have a duty doctor each day who is on hand to offer advice to the staff who are answering the phones so that patients are on the right care pathway for their needs. We also run several clinics to meet demand such as flu, shingles, and baby immunisations.
Diverse
We are pragmatic and welcome opportunities to be inclusive to people with disabilities and diversity, (both patients and staff). We value feedback incorporating lived experience of disability and diversity, and endeavour to find pragmatic solutions to challenges faced by our staff and patients.